Terms and Conditions
Please read all these Terms and Conditions
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything – just call us on 0795 1126 785.
Application
These terms and Conditions will apply to the purchase of good by you (the customer or you) and Pringle and Fairweather. Pringle & Fairweather Natural Skincare is the supplier of the goods of which Siobhan Pringle is the Proprietor. Our address is 2 Woodside Farm Cottage, Brougham, Penrith, Cumbria, CA10 2AP. Our telephone number is: +44 (0) 795 11263 785. We can be contacted by e-mail: sales@pringleandfairweather.co.uk
These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by the se Terms and Conditions. Before placing an order on the website, you will be asked to agree to these Terms and Conditions by clicking on the button marker ‘I Accept’. If you do not click on the button, you will not be able to complete your order. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old.
Goods
The description of the goods is as set out in the website or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the good supplied. All goods that appear on the website are subject to availability.
We can make changes to the goods which are necessary to comply with any applicable law or safety requirement.
Personal Information and Registration
When registering to use the website you must set up a username and a password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.
We retain and use all information strictly under the privacy policy.
We may contact you by using email or other electronic communication methods and by prepaid post and you expressly agree to this
Basis of Sale
The description of the goods on our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we’ll try to tell you the reason without delay.
The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
A contract will be formed for the Sale of Goods ordered only when you receive an email from us confirming the order. You must make sure that the order confirmation is complete and accurate and inform us immedietly of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it. You will receive the order confirmation within a reasonable time after making the contract but in any event no later than the delivery of any goods supplied under the contract.
Price and Payment
The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order.
Prices and charges include VAT at the applicable rate at the time of the order.
You must pay by submitting your debit or credit card details with your order and we can take payment immediately or otherwise before the delivery of goods.
Product Availability
If any of our products on your order are unfortunately out of stock, we will endeavour to contact you to offer an alternative, or at your request the item will be removed from your order. We only hold small levels of stock on many of our products so they are fresh when despatched to you. If paying by credit/debit card the amount will not be charged to your account or if payment has been made by cheque, a refund will be issued.
Delivery
We will deliver the goods to the delivery location by the time or within the agreed period or not more than 7 days for mainland orders. Orders to Europe 10 days and Rest of the world up to 21 days.
In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to other remedies) treat the contract at an end.
If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.
For orders outside the UK, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the goods in more than one delivery if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you fail to take delivery of the goods at the delivery location, we cannot be held responsible for non-delivery.
The goods will become your responsibility from the completion of delivery.
Risk and Title
Risk of damage to, or loss of, goods will pass to you when the goods are delivered to you.
You do not own the goods until we have received payment in full.
Withdrawal, Returns and Cancellation
You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
This is a Distance Contract which has the cancellation rights but they do not apply to a contract for skincare products which are not suitable for return due to health protection or hygiene reasons as many of our products are not tamoer proof.
To exercise the right to cancel you must inform us of your decision to cancel by a clear statement in the form of an email. We will communicate to you an acknowledgement of receipt of such a cancellation by email without delay.
If you cancel the contract, we will reimburse to you all payments received from you, including the costs of delivery. We will make this reimbursement without delay and no more than 7 days after cancellation
We will make the reimbursement using the same means of payment as you used for the initial transaction and you will not incur and fees as a result of the reimbursement.
Conformity and Guarantee
We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet with the following obligation:
- Be of satisfactory quality
- Be reasonably fit for any particular purpose for which you buy the goods
- Conform to their description.
Governing Law and Complaints
The contract is governed by the law of England and Wales
We try and avoid a dispute, so we deal with complaints as soon as possible. Customers should contact us to find a solution and we will aim to respond with an appropriate solution with 48 hours.
If you have any questions about any of these Terms and Conditions Contact Pringle and Fairweather.
By post: 2 Woodside Farm Cottage, Brougham, Penrith, Cumbria, CA10 2AP.
Call: +44 (0) 795 11263 785.